Generative AI on the public services
This discussion is part of Australian public sector Innovation Month 2024 and an experiment to test ideas on how AI could affect public service work and its relationship with the public.
Market Leader.
Mindhive is a tool used by governments, schools, businesses, and non-profits to:
- Improve productivity
- Allocate resources wisely
- Connect with customers
- Encourage teamwork
- Boost collaboration
- Provide easy access to experts
Driving Change and Transformation: Mindhive Summary Case Studies
The Australian Small Business and Family Enterprise Ombudsman
Australian Treasury
City of Melbourne (Melbourne City Council)
Independent Queensland Government Taskforce
New South Wales Department of Premier and Cabinet
Queensland Department of Justice and Attorney-General
Queensland Department of Transport and Main Roads
Queensland Treasury
The Australian Department of Social Services
Western Australia Department of Mines and Petroleum (WADMP)
User Case Study
“The best ideas come from within an organisation. We recently had over 900 staff participate in our Ideas Challenge – submitting 378 carefully thought-out and argued ideas to improve the way we work.” Dr Stephanie Fahey, Chief Executive Officer, Australian Trade and Investment Commission.
“What I found most valuable was the connections I mad with my colleagues across Austrade. People I don’t usually work with. My group was from four different countries and across different areas of Austrade” Sonal Srivastava, Australian Digital Marketplace, Australian Trade and Investment Commission
”I liked that it was brief. We could get it down to the messages we wanted to get across. The best thing was having the freedom to innovate” Naomi Duckworth, Austrade Talent Pool, Australian Trade and Investment Commission
Mindhive's impact on AgTech, governance, and small business knowledge.
Explore the effects of Mindhive, the innovative platform for collaborative idea generation, on a variety of industries. Learn about the Department of Agriculture and Fisheries' utilization of Mindhive to push AgTech forward, the Queensland Building and Construction Commission's adoption of the platform for evaluating governance, and the Australian Small Business and Family Enterprise Ombudsman's use of Mindhive to gain understanding of small business owners' needs. Access these case studies to witness the success of Mindhive's collaborative method and discover its potential benefits for your own company.
“It will enable us to … put out a policy challenge, or an idea or a problem, and a whole bunch of experts from outside the public service can comment on it … and that way no one’s at any risk if someone says something more adventurous”
— Renee Leon, Past-Secretary, Department of Employment
It is crucial for our people to work together with AI systems.
Groups make good decisions using both human and machine strengths, but this can be challenging.
Mindhive helps teams work better, whether it's for employee engagement or talking to important people.
When your own people find the answer, it's far more valuable.
Department of Social Services.
DSS wanted to engage with its staff more efficiently and broadly. They were looking to mine the collective knowledge and diverse expertise of their staff for ideas about how to improve organisational strategy and tackle the big challenges facing the department. DSS decided to use MindHive - in a big way. They brought in over 2200 staff members and asked them help develop ideas and solutions to the big issues in an open, collaborative environment that allowed people to contribute where they could, when they could.
In the department’s own words: “MindHive represents an easy way to collect a wealth of policy and programme knowledge from DSS staff with a wider range of backgrounds and experiences than would otherwise be available. It allows policy makers and programme designers to ask anyone, regardless of their level, role or location, for feedback to gain the most insightful, innovative and broad range of policy advice available. It also facilitates conversations with people in other government agencies, academia, the not-for-profit sector and the private sector that would otherwise be impossible”.
“How can we promote more investment in infrastructure? NRMA
The Mindhive went into overdrive. A huge array of diverse experts across the world quickly built a report that introduced new long-term solutions to financing Australia’s infrastructure needs. It was exactly the kind of cost-effective and innovative thinking that NRMA wanted to shake up the infrastructure discussion.”
— NRMA Mindhive Discussion on Public-Private Infrastructure.
Australian Treasury used Mindhive to seek new and disruptive ideas on how product safety regulation can meet its policy objectives.
The Queensland Government initiated a reform for the personalised transport industry due to rapid advancements in technology, changing customer preferences, and evolving business models. In response, the Opportunities for Personalised Transport Review (OPT Review) Taskforce was formed to identify opportunities for improved access, reduced barriers, and greater choice while maintaining safety standards. The taskforce utilized MindHive to gather input from stakeholders and the public, and after three weeks of consultation, their recommendations were presented to the government. The government has adopted an alternative reform model based on the taskforce's recommendations and has approved its public release. Cabinet has also approved the immediate implementation of reform measures, pending necessary amendments to subordinate legislation, and the public release of the government's response.
“We’ve been using Mindhive to get out to small businesses broadly to be able to put ideas on the table.”
- The Office of the Australian Small Business and Family Enterprise Ombudsman. Talk to Us.
“I was amazed at the response! There was such a cross-section of people who had thoughts about the question I posed, and some really rich and interesting ideas that I could use to seek the views of particular sub-groups in the community. Thank you Mindhive for a great way to get me started on the journey of consulting with the community.”
— Anne Edwards - Director, Strategic Policy and Legal Services Queensland Department of Justice and Attorney-General
“Mindhive represents an easy way to collect a wealth of policy and programme knowledge from DSS staff with a wider range of backgrounds and experiences than would otherwise be available. It allows policy makers and programme designers to ask anyone, regardless of their level, role or location, for feedback to gain the most insightful, innovative and broad range of policy advice available. It also facilitates conversations with people in other government agencies, academia, the not-for-profit sector and the private sector that would otherwise be impossible.”
— Representative, Department of Social Services, Australia
Western AustraliaDepartment of Mines and Petroleum used Mindhive to seek stakeholders on social and environmental responsibilities engagement in understanding the role of government.
Execute solutions.
NSW Education
The New South Wales Department of Education utilise MindHive to increase the capability of their learning systems directorate. Learning systems focuses on the future of teaching, including models that better enable teaching beyond the classroom. MindHive operates as a collaborative space for employees to track best practice, create initiatives, and engage more broadly with experts.
Department of Justice and Attorney-General, Queensland
The Queensland Department of Justice and Attorney-General (Q-DJAG), have engaged with the MindHive problem solving community on how to prevent youth offending. Q-DJAG acknowledged that the myriad of complex issues around youth offending required an open approach to solutions. The solutions needed to balance the inherent disadvantage of youth at risk of offending, and the legal and social consequences of their offences. Through this initiative, Q-DJAG increased the capacity of the youth justice community to work with experts to develop ideas big and small.
Department of Premier and Cabinet, NSW
The Department of Premier and Cabinet NSW, engaged the MindHive community around youth homelessness. With the aim of providing better solutions to the agencies delivering services in this space MindHive was useful as an open-collaboration space. Ideas focused on the capacity to pool resources and goodwill to create solutions.
The Sentencing Council of Queensland
The Sentencing Council of Queensland was re-established in consultation with the MindHive community. The Council’s MindHive activities focused on better delivering on their objectives of informing and engaging the community. Relevant to youth, the Council sought out alternative sentencing models the Council might implement. The capacity to engage expertise easily, and readily from Scotland to Chinchilla creates a more open environment for the Council to problem solve.
The capacity for MindHive to be used as a tool to increase the engagement of young people’s voices in education and community well-being is enormous. A youth and education marketplace of ideas could be an extension of a school or youth program’s opening up knowledge and resources to any young person with a desire to solve problems and make a difference.
